Returns:
Return Window
Unopened items can be returned within 10 days of the delivery for a full refund, less any shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.
Returning Opened Packages
Should an opened product be returned, a re-stocking fee of up to 25% can be charged, provided that all the original packaging, components and materials are returned with it. Should an opened item be returned without some or all of the original packaging, components and materials, an additional levy will be charged equal to the cost of material replacement.
Goods returned in opened packaging need to be returned in a condition that is fit for resale.
Exceptions
Pumps and specialist solutions can only be returned if not used.
All products being returned to us should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; we will not be liable for the damages. It is recommended to insure any items that you send to us.
Cancelled Orders (Prior to shipment):
All orders cancelled by the client prior to shipping (being prior to fulfilment), for which payment has been received by us, will be refunded to the client in full including any delivery charges quoted. Accordingly, for the avoidance of any doubt, all payments made by the client and received by us are fully refundable deposits until the order is shipped (“fulfilled”).
Replacements & Exchanges
All products sold by us are covered by the manufacturer’s original warranty, which is at least 6 months from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to us, we will cover the return shipping costs back to the customer.
In the unlikely event that a product sold on this website is defective or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.
RETURNS FORM
Please complete the form below for all returns, refunds and replacements.